Video Lesson – Conditionals

Teacher – Dennis

Basic Teacher Profile

While working as a professional actor in Los Angeles for over ten years, Dennis has ardently spent much time and attention on expanding his vocabulary, as he believes that language is an important tool for an actor. His general interest in languages has also made him curious to learn the specifics in pronunciation and the particular movements of the mouth from culture to culture, to help a person determine how they can best achieve a native sound in a foreign language. With a colleague he developed a video channel on the internet that focuses on educating in English vocabulary and grammar with an entertaining and humorous take.
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Course Overview

Traveloka-Logo

The Service Training Program provided to Traveloka was a unique blend of call centre, travel service and communication training which integrated the individual service standard of the client. It was specifically designed for customer service staff in the travel industry who needed service training and needed to develop English language skills at the same time.

General Course Objectives

The general objectives of this program where to provide Traveloka employees with the English language and service skills necessary to successfully carry out customer calls all the way from the initial call greeting to the satisfactory closure of the call.

Specific Course Objectives

In each unit of study the topic was broken down into achievable step by step ‘can do’ tasks. These ‘can do’ tasks allowed teachers to track individual progress, stakeholders to observe tangible progress, and students to be motivated by their success from unit to unit.

Class Activities

Units were filled with a variety of different communicative tasks in order to motivate students and maximize learning.  These included:
  • Language development activities
  • Service skill activities
  • Partnered performance tasks
  • Collaborative group tasks
  • Individual and pair performance activities
  • Peer assessment and evaluation activities
  • Dynamic role-play

Simulated Role-play

You are Customer Service Representatives from Traveloka. You will answer a call from a customer who needs information. You need to:
  • Open the call appropriately
  • Identify the caller
  • Identify the callers reason for calling
  • Verify the caller’s details
  • Provide the customer with the information they require
  • Give them instructions on how to access the information
  • Highlight other promos available and provide the necessary information.
  • Check the customers satisfaction, then end the call appropriately.

Progressive Assessment

English Today’s unique progressive assessment system, based on the communication objectives of each unit, allowed both teachers and stakeholders to track progress throughout each unit of study and support the individual needs of the students as the course progressed.

Course Outcome

As a result of the 30 hours of training, the staff of Traveloka have now developed the language, service skills and confidence needed to provide services to English speaking customers. This has set them apart from many of their local competitors. This was achieved by:
  • Developing a tailor made program according to the needs of the clients
  • Setting clear and tangible learning goals and expected outcomes
  • Providing a fun, stimulating and motivating learning environment
  • Monitoring and supporting the individual needs of each students throughout the program

Review the Conditionals

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris sit amet arcu lorem. Vivamus eu pellentesque nisi. Quisque eu ligula vel lorem consectetur faucibus nec sit amet orci. Integer efficitur, arcu ac blandit blandit, quam lacus interdum eros, ut pretium augue lacus non lorem.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris sit amet arcu lorem. Vivamus eu pellentesque nisi. Quisque eu ligula vel lorem consectetur faucibus nec sit amet orci. Integer efficitur, arcu ac blandit blandit, quam lacus interdum eros, ut pretium augue lacus non lorem.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris sit amet arcu lorem. Vivamus eu pellentesque nisi. Quisque eu ligula vel lorem consectetur faucibus nec sit amet orci. Integer efficitur, arcu ac blandit blandit, quam lacus interdum eros, ut pretium augue lacus non lorem.

Official Client Satisfaction Score

Course Relevancy 100%
Teaching Method 99%
Course Originality & Creativity 99%
Course Effectiveness 98%
Interactivity 95%

Is your company ready for the difference?

Are you satisfied learning from a desk bound English teacher who educates from the pages of out dated books or are you looking for a multi-skilled expert and motivator who can bring out the best in your staff?  Let us show you our difference.
  • Custom designed materials made specifically for your company.
  • Real-world application, not just theories your staff will never use.
  • Hand picked, entertaining and passionate English teachers.
  • Immersive classroom environments where the students are the stars.
  • Progress you can see and hear.

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